Privacy Policy

Effective Date: 19/11/2024

This Privacy Policy explains how Jhariya Steel Wire ("we", "us", "our") collects, uses, shares and protects personal information when you visit or make purchases from our website jhariyasteelwire.com (the "Site"). This policy is written to cover both informational pages and our online shopping experience, including order processing, payments and customer accounts.

1. Information We Collect

We collect information to process orders, provide customer service and improve the Site. The categories of information we collect include:

• Account information: name, email address, password (securely stored), phone number and account preferences.
• Order and transactional information: billing and shipping addresses, order details, products purchased, quantities, returns and refunds, invoices and order history.
• Payment information: payment card details and payment confirmations. Note: full card data is processed by our third-party payment processors and is not stored by us except where required and tokenized by the payment provider.
• Customer support data: communications, notes, warranty and repair requests, and any attachments you provide.
• Device and usage data: IP address, browser type, device identifiers, pages visited, referral source, search terms, and cookies/analytics data.
• Marketing data: preferences, subscription status and responses to promotional campaigns.

2. How We Use Your Information

• To process and fulfil orders (including shipping, billing, and returns).
• To communicate about orders, account activity, security and product updates.
• To manage payments, refunds and dispute resolution.
• To provide customer support and handle inquiries or complaints.
• To personalise content, offers and product recommendations.
• To run analytics and site optimisation, detect fraud and protect against abuse.
• To send marketing communications where you have opted in; you may opt-out at any time.

3. Payment Processing & Security

We use trusted third-party payment processors to handle online payments. We do not store raw credit card numbers on our servers; instead, we rely on secure tokenization and PCI-compliant partners. We use industry-standard security measures (encryption, HTTPS) to protect data in transit and implement access controls for stored data.

4. Cookies, Tracking & Analytics

We and our partners use cookies, pixels and similar technologies for functionality (cart, login), analytics (site performance, traffic) and advertising (where applicable). You can manage cookie preferences in your browser. Disabling cookies may limit some Site features.

5. Sharing & Third Parties

We may share personal information with:

• Payment processors, fraud detection services and shipping carriers to complete transactions and deliveries.
• Service providers who host the Site, provide analytics, email delivery, and customer support tools.
• Third parties in connection with a business transaction (merger, sale, asset transfer).
• Legal authorities or others when required by law or to protect our rights.

6. International Transfers

Data may be processed in India or in other countries where our service providers operate. When transferring data internationally we implement appropriate safeguards required by applicable law.

7. Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Order records may be retained for tax, accounting and warranty purposes according to applicable laws.

8. Your Rights & Choices

Depending on your jurisdiction you may have rights including:

• Accessing the personal data we hold about you.
• Correcting or updating inaccurate information.
• Requesting deletion of your personal data (subject to legal retention requirements).
• Objecting to or restricting certain processing (e.g., direct marketing).
• Exporting your data in a commonly used format.

To exercise these rights contact us at the details below. We may need to verify your identity before fulfilling requests.

9. Marketing Communications

If you subscribe to newsletters or marketing emails, we will send communications where you have provided consent. Each marketing message contains clear instructions to unsubscribe or change preferences. Even if you opt out of marketing, we may still send important transactional or service messages (order confirmations, shipping updates).

10. Returns, Refunds & Dispute Information

This Privacy Policy does not replace any Return or Refund Policy. Personal data related to refunds and returns is used strictly to process and validate the request and prevent fraud. We log communications and transaction details to investigate disputes.

11. Children

The Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected a child's information, contact us and we will take steps to remove it.

12. Legal Bases for Processing (where applicable)

For users in jurisdictions with data protection laws (e.g., the EU), we rely on legal bases including contract performance (order fulfilment), consent (marketing), legitimate interests (fraud prevention, site improvement), and compliance with legal obligations.

13. Automated Decision-Making

We may use automated systems for fraud detection and order screening. These systems are designed to minimise risk; if you believe an automated decision has affected you, contact us for review.

14. Third-Party Links

The Site may contain links to third-party sites. This policy does not apply to those sites; please review their privacy notices before providing personal information.

15. Updates to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Significant changes will be notified by email if you have provided contact information.

16. Contact & Data Controller

If you have questions, requests or complaints about this Privacy Policy or our data practices, please contact our privacy officer:

If you are not satisfied with our response you may have the right to lodge a complaint with a supervisory authority in your country.