Shipping Policy

Effective Date: 19/11/2025

This Shipping Policy explains how Jhariya Steel Wire ("we", "us", "our") handles shipping for orders placed on jhariyasteelwire.com and through our official sales channels. It covers order processing, shipping methods, delivery times, tracking, shipping costs, international shipping, bulk/industrial shipments, and handling of delivery exceptions.

1. Order Processing

Orders placed on the Site are subject to order verification, fraud checks, payment authorization, and availability of products. Typical processing steps:

• Order verification: We verify billing and shipping information and payment authorization.
• Inventory & scheduling: For in-stock items, processing usually begins within 1–3 business days. For bulk or custom orders, processing times vary and are provided at order confirmation.
• Production lead time: Custom, coated, or made-to-order wire products may require additional manufacturing time which will be communicated during checkout or in order confirmation.

2. Shipping Methods & Carriers

We use a combination of our own logistics, trusted national carriers, and third‑party freight forwarders depending on order size and destination. Common shipping methods include:

• Parcel services: For small parcels and sample shipments.
• Courier / Express: For time-sensitive small to medium shipments.
• Freight / LTL / FTL: For pallets, coils, reels and bulk industrial quantities.
• Door-to-door or port-to-port: For international ocean shipments (as requested by the buyer).

3. Estimated Delivery Times

Delivery estimates vary by product, destination and chosen shipping method. Typical timelines (from dispatch):

Service	Typical Delivery Time (After Dispatch)
Local / Intra-state (Road Courier)	1–5 business days
Domestic (Across India)	3–10 business days
International (Air)	3–10 business days (customs time extra)
International (Sea)	15–45 calendar days depending on route & port
Bulk Freight (LTL/FTL)	Varies — quoted per order

Note: Delivery times are estimates and not guaranteed. Delays can occur due to customs, weather, carrier backlogs, or force majeure events.

4. Shipping Costs & Taxes

Shipping charges are calculated at checkout based on weight/volume, destination, and chosen service. Additional charges may apply for:

• Remote or restricted delivery locations
• Special handling (e.g., palletization, crating, hazardous packaging)
• Insurance or expedited delivery

Taxes, duties, and import fees for international shipments are the responsibility of the recipient unless otherwise stated. For DDP (Delivered Duty Paid) orders, we will communicate the final landed cost before shipment.

5. Packaging & Handling

Products are packaged to industry standards to prevent damage in transit. For wire products we typically use:

• Coils or reels secured with straps and protective covers
• Pallets with shrink-wrap and edge protection
• Protective caps on sharp edges and clear labeling

Special packaging requests (e.g., export-grade wooden crates, fumigation, custom labels) can be arranged at additional cost.

6. Tracking

Once your order ships, we will provide a shipping confirmation with tracking number(s) and the assigned carrier. You can track your shipment via the carrier's tracking portal. For freight shipments, we will share the airway bill (AWB) or bill of lading (B/L) details.

7. Customs, Duties & Import Compliance

For international shipments, customers are responsible for ensuring compliance with local import regulations. Required documents (commercial invoice, packing list, certificates of origin, test certificates) will be provided upon request. Customs clearance delays are outside our control.

8. Insurance

Shipments are uninsured by default unless you select insurance during checkout or request it prior to dispatch. We recommend insured shipping for high-value or high-risk consignments. If insured, claims for loss or damage should be made with the carrier and may require documentation.

9. Failed Deliveries & Incorrect Addresses

• If a shipment is returned to us due to an incorrect or incomplete address, additional shipping charges apply to resend the item.
• If the recipient is unavailable for delivery, the carrier may hold the shipment at a local depot — it is the customer's responsibility to collect within the carrier's holding period.
• Provide accurate GST/Tax identification (where applicable) to avoid customs holds.

10. Split Shipments

Large orders may be split into multiple shipments to speed delivery. Each shipment may have separate tracking and delivery timelines; shipping charges may be applied per shipment.

11. Special & Hazardous Goods

Some wire products (e.g., coated with specific chemicals) may be subject to special shipping regulations. We will notify you if an item requires special permits or handling. The customer must disclose any regulatory requirements; failure to do so may result in delays or penalties.

12. Bulk, Contract & Project Shipments

For bulk, contract, or recurring supply orders, shipping is managed per contract terms. Typical provisions include:

• Incoterms (FOB, CIF, DAP, DDP, etc.) agreed per order
• Delivery schedules and liquidated damages (if applicable)
• Credit terms and advance payment schedules

13. Returns & Damaged Goods

If goods arrive damaged or incorrect, please follow our Returns & Cancellation process and contact support immediately. Do not discard packaging or damaged goods before inspection. Photographs, delivery receipt, and inspection notes will be required for claims.

14. Force Majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control — including natural disasters, strikes, governmental actions, pandemics, or carrier failures. In such cases, we will communicate updated timelines as they become available.

15. Customer Responsibilities

• Provide accurate shipping and contact details
• Ensure site accessibility for deliveries (for heavy/large shipments)
• Inspect shipments at delivery and note any visible damage on the carrier’s proof of delivery
• Retain packaging and provide requested documentation for claims

16. Disputes & Claims

All shipping disputes should be raised within 7 days of delivery. For international shipments, allow for customs notification times. We will assist in filing claims with carriers but ultimate claim resolution rests with the carrier or insurer.

17. Contact for Shipping Queries

18. Amendments

We may modify this Shipping Policy from time to time. The revised policy will appear on this page with an updated effective date. Continued use of our services constitutes acceptance of changes.